These Terms and Conditions (the “Agreement”) apply to all bookings and services provided by Explouria (the “Company”). By making a booking or using our services, you agree to abide by these terms.
1. Services Provided
Explouria offers guided tours and activities in the Marrakech city, including but not limited to camel rides, ATV adventures, and overnight stays. All tours and activities are subject to availability and can be customized upon request.
2. Booking and Payment
- Booking Process: To book a tour or activity, you must provide accurate details, including your name, contact information, and any specific preferences. Bookings are confirmed after we contact you via WhatsApp to confirm your tour details.
- Confirmation: After you make a booking, we will reach out to you via WhatsApp to confirm the details of your booking. Once confirmed, there is no need for advance payment.
- Payment: All payments for tours and activities are made on-site at the time of the tour. We accept various payment methods including cash and local payment options. You do not need to make any payments until you arrive at the location.
3. Cancellations and Refunds
- Cancellations by You: If you need to cancel your booking, please notify us at least 24 hours in advance. Cancellations made within 24 hours of the tour.
- Cancellations by Us: If we cancel a tour due to unforeseen circumstances (e.g., weather conditions), we will offer you an alternative date or a full refund.
- No Refund for On-Site Cancellations: If you fail to attend the tour without prior notice, no refund will be provided.
4. Liability and Safety
- Personal Responsibility: By participating in our activities, you agree to follow all safety instructions provided by our guides. We are not responsible for any injuries or damages that occur as a result of not following safety procedures.
- Liability Waiver: Participants may be required to sign a waiver acknowledging the risks associated with certain activities, such as camel rides or ATV tours.
- Health and Fitness: You must ensure that you are physically fit to participate in the activities. If you have any medical conditions or concerns, please inform our staff in advance.
5. Changes to Terms
We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on our website, and by continuing to use our services, you agree to be bound by the updated terms.
